Operating Hours on

Mon-Fri: 9am-6pm, Sat & Sun: 12pm-4pm

Contact Us

Customer Service

PT IS-STAMP

Jl. Suryopranoto No.67, Petojo Selatan, Jakarta Pusat, DKI Jakarta, 10160, Indonesia
Telp: (021) 3511 5226
Fax: (021) 3511 588
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Want to order in bulk quantities. Write to us on This email address is being protected from spambots. You need JavaScript enabled to view it.

Careers

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Refunds & Cancellation

Returns are applicable when items received in defective, incomplete or incorrect product.
Contact our customer service by email This email address is being protected from spambots. You need JavaScript enabled to view it. and chat before 3 x 24 hours of delivered date, after that we assume the products are well received. Things to be prepared when contacting Customer Service via email or chat:

  • Order number
  • Detailed explanation of defective product
  • Attach photos

The shipping cost will be on us. Important! the packaging must be in the same condition at the time the product is received.

Wrong puchased product can not be returned or refunded therefore please pay attention to the product description before buying if you need more detail product details please send a message via chat or email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Refund valid if goods that have been paid is not in stock or if the price has changed.
We will refund to inital payment method when you place an order. The estimate refund is 7 business days.

We are unable to cancel or make changes to your order once payment is received as it is final and has already been processed for delivery.

Cancellation can be done if:
  • You have not made payment within 1x24 hours after order
  • We have not received your payment yet
  • The invoice date for the order has expired

Press Releases

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Privacy Policy

This website www.isstamp365.com is managed and operated by PT. IS-STAMP. This Privacy Policy sets out how to use and protect the information you provide when using the services of this site. We will not sell, distribute your personal data to third parties, unless required by applicable laws and regulations of the Republic of Indonesia. Personal information collected online will only be shared within our company for internal purposes only.

We protect all your personal information by:
  • Restrict access to personal information
  • Follow the advancement of security technology to prevent unauthorized computer access
  • Destroying your personal data that you no longer need
We will only collect the information we need and information relevant to our transaction with you. The personal information we collect when you create a isstamp365.com account is:
  • Full name
  • Full Shipping Address
  • Email address
  • Phone number
  • Gende
  • Credit card information in the form of Credit Card Number and Credit validity period
We need information as mentioned above to:
  • Importance of order confirmation
  • Importance of sending / fetching orders
  • Importance of payment transaction
  • Market research interests
  • The importance of developing the site isstamp365.com
  • Provide information / send promotions to you when promotions or other information we deem necessary on the isstamp365.com site
  • Collect transaction data between you and us, including information about your use of the products and services we provide
  • Our internal / administrative records

When you create a member account at isstamp365.com, we will also use your personal information to send you promotions or marketing. You may unsubscribe from our service at any time by using the subscription unsubscription function in your account settings.

This site may use cookie and tracking technology depending on the features offered. Cookie and tracking technologies are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the Site for visitors. Personal information can not be collected through cookies and other tracking technologies, however, if you previously provided personally identifiable information, cookies may be related to that information. Aggregate cookie and tracking information can be shared with third parties.

The terms and conditions of this Privacy Policy are subject to the laws of the territory of the Unitary State of the Republic of Indonesia

We may change this Privacy Policy at any time as necessary and this change will be announced through this site or through other media.

If you have any questions regarding this Privacy Policy please email to This email address is being protected from spambots. You need JavaScript enabled to view it.